Accessibility Statement

Last updated: November 2025

Our Commitment

At ChatAlya, we are of the view that accessibility to digital communication should be equal for all. Our goal is to make chatting, connecting, and exploring with us easy and enjoyable for all users, including those with disabilities.

We continuously improve accessibility and follow the best practices and standards to make sure everyone can use ChatAlya with confidence and comfort.

Accessibility Standards

ChatAlya strives to meet the Web Content Accessibility Guidelines 2.1 Level AA standard. These guidelines explain how to make web content more accessible for all users.

Accessibility features currently available include :

  • Full keyboard navigation support
  • Compatibility with popular screen readers
  • High contrast color choices
  • Scalable text and flexible layout sizes
  • Alternative text for all essential images
  • Clearer focus indicators for better navigation

The features here ensure that a user can interact with our chat service with ease, regardless of the device or ability.

Accessibility Features in Practice

We have designed ChatAlya keeping accessibility in mind right from the start. Some ways we make this possible include:

  • Clean, semantic HTML that enhances screen readers' navigation
  • ARIA labels and descriptions for key interface elements
  • Keyboard Shortcuts for Quick & Easy Actions
  • Responsive layouts that adjust to various screen sizes
  • Easy and Harmonized Navigation between Pages
  • Readable error messages and simple forms

Our team regularly reviews new updates to ensure that accessibility is always considered in each design and development decision.

Known Limitations

Although we are proud of our progress, we recognize there is always work to be done. Some areas still undergoing refinement include:

  • Certain real-time chat functionalities that may require additional support for screen readers
  • Dynamic content updates that we are constantly testing for better accessibility
  • Third-party tools or widgets that may not yet meet our accessibility standards

We actively work on improvements and would be happy to receive your feedback for making the platform more convenient for all of us.

Feedback and Support

We welcome your feedback. If you find any inaccessibility features on ChatAlya, please reach out with your thoughts on how we could improve the service.

You can reach our team through the Contact page or at support@chatalya.com

We will respond to all requests related to accessibility within two business days.

Your feedback will now directly help create a more open, inclusive, and accessible chat experience for all users.

Our Ongoing Efforts

Accessibility is not a point-in-time activity for us; it is an ongoing process. Our developers and designers continuously receive training in the best ways to implement accessibility, and we test our platform on a regular basis to find and fix issues before they reach our users.

We also use accessibility tools, user feedback, and independent audits in making sure ChatAlya continues to meet evolving standards and expectations. ChatAlya is for everyone. We will be constantly improving until that promise is true for every single user.